Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to request 30 days to revoke this contract without giving any reason.
The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us, the website operator, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email to firstname.lastname@example.org).
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within 30 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than 30 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of 30 days.
You bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
B. Addressee of revocation
If you want to revoke the contract, please fill out an eMail or send a postal letter to:
Epic Four e.K.
C. Return of the goods
Return of books:
Returns of books should be sent to the following address:
Epic Four e.K.
Return merchandise (t-shirts, mugs, etc.):
Returns of merchandise (excluding books) should be sent to the following address:
Epic Four e.K. - Online Shop
Siemens Street 2